Privacy Policy

Effective Date: 10/12/2025

This Privacy Policy explains how Divine Bathrooms collects, uses, stores and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide

This may include:

  • your name

  • email address

  • phone number

  • billing and shipping address

  • order details and product preferences

  • enquiries submitted through our website

Payment Information

Payments are processed securely by third-party providers, including:

  • Shopify Payments (powered by Stripe)

  • PayPal

  • Afterpay

  • Zip Pay

We do not store full credit card details.

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address

  • device and browser information

  • pages viewed

  • referring URLs

  • cookies and tracking data

2. How We Use Your Information

We use your information to:

  • process and deliver your orders

  • provide order confirmations and shipping updates

  • communicate with you regarding customer service enquiries

  • personalise your shopping experience

  • help prevent fraud and verify payments

  • improve website functionality and performance

  • send marketing communications where you have provided consent

  • comply with legal and regulatory obligations

You may opt out of marketing communications at any time.

3. Mobile Messaging (SMS) Privacy

If you provide your mobile number and opt in, Divine Bathrooms may send SMS communications relating to:

  • order updates

  • delivery notifications

  • service messages

  • promotional offers, where you have chosen to receive them

You may opt out at any time by replying STOP, following the unsubscribe instructions in the message, or contacting us at [insert email address].

Standard carrier charges may apply.

4. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third-party providers that assist us in operating our business, including:

  • Shopify for website hosting and eCommerce functionality

  • shipping and delivery carriers

  • payment processors such as Stripe, PayPal, Afterpay and Zip Pay

  • IT and website service providers

  • analytics and marketing platforms such as Google, Meta and Klaviyo

  • customer support systems

These service providers are only given access to the information necessary to perform their functions and are not permitted to use it for other purposes.

5. Data Storage and Security

Your personal information may be stored on servers located in:

  • Australia

  • Canada

  • the United States

We take reasonable steps to protect your personal information through measures including:

  • SSL-secured connections

  • access controls

  • reputable third-party platforms and service providers

While we take data security seriously, no method of electronic transmission or storage is completely secure.

6. Cookies and Tracking

Divine Bathrooms uses cookies and similar technologies to:

  • improve website performance

  • enable website functionality

  • analyse traffic and visitor behaviour

  • support personalised advertising and marketing

You may manage or disable cookies through your browser settings.

7. Cross-Border Disclosure

As we use Shopify and other global service providers, your personal information may be transferred and stored outside Australia.

Where this occurs, we take reasonable steps to ensure those providers handle your information in a manner consistent with the Australian Privacy Principles.

8. Access, Correction and Deletion

You may request:

  • access to the personal information we hold about you

  • correction of inaccurate or outdated information

  • deletion of your personal information, where legally permitted

  • to opt out of marketing communications

To make a request, please contact us at [insert email address].

We may require proof of identity before processing certain requests.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • fulfil orders

  • provide customer support

  • meet legal, tax and audit requirements

When information is no longer required, it is securely destroyed or de-identified where appropriate.

10. Complaints

If you believe your privacy has been breached, please contact us at:

Email: [insert email address]

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be published on our website.