Effective Date: 02/02/2026

By accessing the Divine Bathrooms website or purchasing products from us, you agree to these Terms & Conditions. If you do not agree, please do not use this website.

These Terms operate alongside our Shipping & Delivery Policy, Returns & Exchanges Policy, Warranty Policy, Installation & Care Guidelines, and Privacy Policy, which together govern your purchase and use of our products.

1. About Us

The Divine Bathrooms website (divinebathrooms.com.au) is operated by [Legal Entity Name] Pty Ltd (“Divine Bathrooms”, “we”, “our”, “us”).

“You”, “your”, or “customer” refers to any person accessing or purchasing from this website.

We may update these Terms from time to time. Changes take effect once published. Continued use of the website constitutes acceptance of the updated Terms.

2. Eligibility & Use of Website

By using this website, you confirm that:

• You are at least 18 years old or have permission from a parent or guardian

• You are purchasing products for personal or lawful business use

• You will not misuse the website, attempt unauthorised access, or use our content unlawfully

We reserve the right to refuse or cancel orders where:

• Products are unavailable

• Pricing or listing errors occur

• Payment cannot be verified

• Fraud or misuse is reasonably suspected

If payment has been taken for a cancelled order, a full refund will be issued to the original payment method.

3. Orders & Payments

Orders are confirmed once payment is successfully processed via the payment methods shown at checkout, which may include:

• Credit and debit cards

• PayPal

• Shopify Payments (including Stripe)

• Afterpay

• Zip Pay

• Other methods as made available from time to time

When using Afterpay or Zip Pay, all approvals, instalments, fees, and late charges are governed by the provider’s own terms. Divine Bathrooms does not control these decisions.

You agree to provide accurate and complete billing, shipping, and contact details. We are not responsible for delays or delivery issues caused by incorrect information supplied by you.

4. Pricing & Product Information

All prices are displayed in Australian Dollars (AUD) and include GST where applicable.

We may update pricing, product availability, or product specifications at any time.

While we take care to ensure product information is accurate, occasional errors or minor variations may occur, including differences in colour, finish, or dimensions due to manufacturing tolerances or screen displays.

If a genuine pricing or listing error occurs, we may cancel the affected order and provide a full refund.

5. Shipping & Delivery

Delivery is governed by our Shipping & Delivery Policy, which outlines:

• Dispatch timeframes

• Delivery estimates

• Kerbside-only delivery conditions

• Authority to leave

• Customer responsibilities

By placing an order, you acknowledge and accept these conditions.

6. Returns, Refunds & Cancellations

Returns, exchanges, and cancellations are handled in accordance with our Returns & Exchanges Policy.

This policy does not exclude your rights under the Australian Consumer Law.

You are entitled to a replacement or refund where products are faulty, damaged, unsafe, or not as described, in accordance with the ACL.

7. Warranties

Product warranties are detailed in our Warranty Policy.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for major failures and compensation for other reasonably foreseeable losses.

Warranty coverage does not apply to damage caused by incorrect installation, misuse, or failure to follow care instructions.

8. Installation & Safety

Installation and care requirements are outlined in the Installation & Care Guidelines provided with each product and available on our website.

You acknowledge that:

• Proper installation is essential for safety and performance

• Installation instructions must be followed

• Where unsure, a licensed tradesperson should be engaged

Divine Bathrooms is not responsible for damage or injury caused by incorrect installation or use inconsistent with provided instructions.

9. Third-Party Services & Links

We may use third-party providers for payment processing, delivery, analytics, or other services.

These providers operate independently, and your use of their services is subject to their own terms and privacy policies.

Divine Bathrooms is not responsible for delays or issues caused by third-party service providers, though we will reasonably assist where possible.

10. SMS & Electronic Communications

By providing your contact details, you consent to receive:

• Transactional communications (order and delivery updates)

• Marketing communications where you have opted in

You may opt out of marketing messages at any time by following the unsubscribe instructions or contacting hello@divinebathrooms.com.au.

Standard carrier charges may apply.

11. Limitation of Liability

Nothing in these Terms excludes or limits rights under the Australian Consumer Law.

To the extent permitted by law, Divine Bathrooms is not liable for indirect or consequential losses, including loss of profits or business interruption.

Where liability cannot be excluded, it is limited to:

• Repair or replacement of the goods, or

• The cost of repair or replacement

12. Intellectual Property

All content on this website is owned by or licensed to Divine Bathrooms.

You may not copy, reproduce, or use any content for commercial purposes without prior written consent.

13. Indemnity

You agree to indemnify Divine Bathrooms against claims arising from:

• Your breach of these Terms

• Misuse of the website or products

• Failure to follow installation or safety instructions

14. Termination

We may suspend or terminate access to the website if these Terms are breached or misuse occurs.

Any obligations incurred prior to termination will continue.

15. Severability

If any provision is found to be unenforceable, the remaining provisions remain in effect.

16. Governing Law

These Terms are governed by the laws of South Australia, Australia, and disputes will be handled by the South Australian courts.

17. Contact

For enquiries regarding these Terms:
📧 hello@divinebathrooms.com.au